Privacy Policy
Your privacy matters to us. Here's how we protect your personal information.
Introduction
At advancetechcloud.com, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our software systems integration services.
We operate from Taiwan and comply with local privacy regulations while maintaining international standards for data protection. This policy covers all interactions you have with our services, whether online or through direct communication.
Information We Collect
Personal Information You Provide:
- Contact details including name, email address, and phone number
- Company information and job title when requesting business services
- Project specifications and technical requirements
- Communication history and service preferences
- Payment information for contracted services
Automatically Collected Information
When you visit our website, we automatically collect certain technical information to improve our services and ensure proper functionality. This includes your IP address, browser type, device information, and pages you visit on our site.
We use cookies and similar technologies to enhance your browsing experience and remember your preferences. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
How We Use Your Information
Your information helps us provide better software integration solutions and maintain professional relationships with our clients. We use your data to respond to inquiries, deliver requested services, and keep you informed about relevant technical updates.
Primary Uses Include:
- Processing and fulfilling service requests
- Communicating about project status and technical matters
- Providing customer support and troubleshooting assistance
- Sending important updates about services you've purchased
- Improving our website functionality and user experience
- Maintaining accurate records for business and legal purposes
We don't use your information for marketing purposes without your explicit consent. All communications are directly related to the services you've requested or expressed interest in.
Information Sharing and Third Parties
We maintain strict control over your personal information and share it only when necessary for service delivery or legal compliance. Our approach prioritizes data minimization and purpose limitation.
Limited Sharing Scenarios:
- Technical partners who assist with specific integration projects (under strict confidentiality agreements)
- Payment processors for secure transaction handling
- Legal authorities when required by Taiwan law or court orders
- Professional advisors bound by confidentiality obligations
We never sell, rent, or trade your personal information to third parties for marketing purposes. Any data sharing is governed by written agreements that require the same level of protection we provide.
Your Rights and Choices
Access Rights
You can request copies of the personal information we hold about you and learn how it's being used in our systems.
Correction Rights
If your information is inaccurate or incomplete, you can ask us to update or correct it promptly.
Deletion Rights
You may request deletion of your personal data, subject to legal and contractual obligations we must maintain.
Data Portability
Where technically feasible, you can request your data in a structured, commonly used format.
Exercising Your Rights
To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days and verify your identity before processing requests. Some limitations may apply based on legal requirements or legitimate business needs.
Data Security and Protection
Our Security Approach
We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our measures include encrypted data transmission, secure server environments, and regular security assessments.
- SSL encryption for all data transmission
- Secure, access-controlled server infrastructure
- Regular security updates and vulnerability assessments
- Employee training on data protection best practices
- Incident response procedures for potential security breaches
While we maintain strong security measures, no system is completely immune to all risks. We continuously monitor and improve our security practices to address evolving threats.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or meet legal requirements. Different types of information have different retention periods based on their purpose and our obligations.
Retention Periods:
- Active client data: Maintained during the business relationship plus 3 years
- Project documentation: Kept for 7 years to meet contractual and legal obligations
- Website analytics: Aggregated data retained for 2 years, individual data for 6 months
- Communication records: Preserved for 5 years for business and legal purposes
When data reaches the end of its retention period, we securely delete or anonymize it using industry-standard methods. You can request earlier deletion in certain circumstances, subject to our legal and contractual obligations.
International Data Transfers
As a Taiwan-based company serving international clients, we may transfer your information outside Taiwan when necessary for service delivery. All transfers are protected by appropriate safeguards and comply with applicable privacy laws.
We ensure that any international data processing maintains the same level of protection required by Taiwan privacy regulations through contractual protections and careful vendor selection.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through our website or direct communication.
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions and Contact Information
Email: support@advancetechcloud.com
Phone: +886229614142
Address: No. 69號, Mingxian St, Sanmin District
Kaohsiung City, Taiwan 807
Response Time: We respond to privacy inquiries within 5 business days